Warranty & Returns
At CEUK we pride ourselves on not only our service, but our products!
We believe in everything that we offer and know that you will be satisfied with your purchase.
However, We also understand that sometimes an issue can occur! At CEUK, we have a saying: "Get it right, or Put it right!"
Because of this very fact at CEUK we offer 12 months minimum warranty on every item - in fact some items are covered for longer!
If you experience any problems with a CEUK product that you have purchased, all you have to do is simply contact our online support team via our Facebook Page by clicking "here".
Upon receipt of your message, our warranty team will investigate the issue at hand, This may include the following:
-Video / Photo of the guilty product not working in the car
-Questions to gather our own interpretation of what has happened to the product
-We may ask you to complete a few tasks to test the item to gather whether it is faulty item or another issue.
-CEUK May ask you to return the item for us to run our own tests and determine the fault prior to repair/replacement. If upon the item being returned we find a fault, we will reimburse you the customer for the return postage. If no faults are found, we will not reimburse you for the return postage and you may be charged to have the item returned to yourself.
The list above is an example of what we may ask. This is not to get out of the warranty, but more to ensure that a warranty replacement is required, as more often than not we can resolve the issue by a few simple adjustments and tests.
CEUK may ask you to return the damaged / faulty item to us so we can look at rectifying any future issues!
CEUK Warranty only applies to the original order and is none transferable. EG: If you purchase a CEUK Product second hand from a CEUK Customer, the warranty expires.
Changes, Modifications & further damage caused to items by your own doing are not covered under warranty. Please do not attempt to repair or change an item from its delivered state as this will void warranty!
As per our terms and conditions, CEUK reserves the right to refuse to provide warranty to our customers if we feel it is not appropriate to do so. We will not make this decision lightly and our reasoning for declining a warranty replacement will be detailed to the affected customer.
Customers who take to social media & leave negative reviews to slander CEUK products and reputation may not be eligible for a warranty claim, especially where the opportunity to resolve the issue was not first allowed.
Unfortunately CEUK can not be held liable or expected to refund any fitting or installation costs of parts which have developed a fault. Under the laws of distance selling our warranty expectations lie solely with the product at hand, and if a fault is evidenced and accepted under the warranty policy this item may be refunded / replaced, but any subsequent labour costs are not covered under the warranty policy!
In House Fitting:
Any issues which arise or are claimed to arise as a result of installation at CEUK must be brought back to CEUK for rectification. CEUK will not cover the costs of labour or any other costs as a result of a customer taking the vehicle elsewhere to be viewed. Any claims of losses due to a customer taking a vehicle elsewhere are not covered under this policy!
The vehicle MUST be brought to CEUK in the light of any suspected issues, and if a fault or issue is found, then CEUK MAY reimburse the customer!
By purchasing from and / or arranging a booking at CEUK you agree fully to the above warranty guidelines!
(R1.1) Should you change your mind, or no longer require the item you have purchased within the first 28 days of receiving the goods; You can return your item to us for a refund or exchange. Please note: The item you are returning must not have been removed from the packaging or used in any way!
(R1.2) Please Note: Returns are subject to a restocking fee of 20% - This will be deducted from your refund upon receipt of the returned items. CEUK will not cover the shipping cost of the returned item.
(R1.3 ) We may in some cases opt to waive the restocking fee - However this decisions will be made by our warranty team upon receipt of the return. Please be advised that if we waive the fee once as a goodwill gesture this does not guarantee future waivers.
(R1.4) Any third party items (Such as Milltek, Scorpion, Cobra, Maxton Design etc) MUST be returned to us in their original packaging. We will refuse return of items that are not returned to us in their original box and/or packaging! This also applies if the Box / packaging is damaged to the point where it can not be sent out looking like a "Brand New" item!
(R1.5) Simply contact our support team to arrange a return and we can get proceedings underway, However be advised that the return is at the cost to the customer!
(R1.6) CEUK can in no way reimburse you for return postage, further to this; if a refund is granted it will only be for the amount of the product, and not the outbound postage costs.